Webchat Widget

Development of Ótima Digital's webchat widget, allowing any client to incorporate an intelligent assistant into their website with a modern, fluid experience similar to the Voiceflow standard. The widget will offer real-time conversations, integration with our AI agents and complete visual customization.

Scope of Delivery

- Embeddable widget

• Single script for installation on any website

• Light, fast loading and compatible with all browsers

• SPA support (React, Vue, Angular)

- Modern conversational interface

• Layout inspired by the best experiences on the market

• Smooth animations, message bubbles, typing indicators

• Automatic light/dark mode

- Direct connection to Ótima agents

• Multiple agent support

• Optional end-user authentication

• Sending additional context via parameters (UTM, current page, etc.)

- Visual customization

• Colors, logo, avatar, texts and widget position

• Customization per customer or per agent

• Behavior options: open, closed, minimized

- Media support

• Voice over Webrtc

• Images

• Videos

• Buttons and quick replies

• Cards and rich content

- Events and telemetry

• Opening/closing the widget

• First interaction

• Messages sent/received

• Session time

• Metadata capture and page tracking

- Webhooks and API

• Chat webhook

• API to start conversations...