Create a dedicated sub-flow to handle situations not foreseen in the main flow, ensuring that the agent responds in a safe, coherent and controlled manner whenever an unmapped scenario occurs.
Scope
Automatic triggering of the subflow when the agent:
does not identify intent
receives information outside the expected pattern
does not find a valid path within the flow
faces inconsistencies or incomplete data
Configurable standard responses (fallback).
Clear request for additional data to resume the flow.
Recording of the event for later analysis and adjustment of the main flow.
Return to the original flow after correcting the information or direction.
Objective
Ensure continuity and stability in the user experience, avoiding crashes or incoherent responses whenever there is a case not mapped in the main flow.
