Objective

To allow the bot to use external tools in a secure and standardized way through the MCP Model Context Protocol, enabling queries to APIs, databases, internal services and advanced operations without exposing credentials.

Description

• Implement MCP support in the bot's backend

• Enable the model to request tools via the MCP protocol

• Create the system's first tools e.g. fetch user data check service status create ticket send email etc.

• Ensure isolation and security when running the tools

• Create complete logs to monitor MCP calls

Technical scope

• Implement MCP Client and MCP Server according to the official standard

• Create "tools" structure with

  • schema

  • description

  • parameters

  • responses

• Implement at least 2 initial tools example

  1. get_user_info fetches user info from database

  2. create_support_ticket opens ticket in internal system

• Adapt the model to

  • identify when to call tools

  • execute the tool

  • return the answer to the user

• Create fallback if tool fails

• Set up logs:

  • tool called

  • parameters sent

  • response

  • errors

Acceptance criteria

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