Construction of the central events and metrics layer responsible for collecting, standardizing and distributing operational information from the entire Ótima ecosystem. This application acts as the observability hub, integrating with any other product on the platform and enabling real-time reporting, dashboards and analysis.
Scope of Delivery
- Unified event collection
Ingestion of standardized events sent by any application in the ecosystem
Support for multiple types of events: messaging, AI, billing, customer service, flows, use of APIs, etc.
- Processing pipeline
Data normalization
Metadata enrichment
Optimized persistence for high-volume queries
- Unified metrics model
Single structure for storing operational and historical metrics
Defined standards for naming, versioning and event schema
- APIs for accessing metrics
Endpoints for consulting reports, dashboards and analysis
Possibility of consumption by internal products and external tools
- Reports and dashboards
Operational reports on usage, performance and volume
Support for internal dashboards for real-time monitoring
- Alerts and monitoring
Rules based on thresholds (e.g. failures, abnormal volumes, latency)
Notifications to responsible areas
- Data governance
Control over who sends and who consumes events
Documentation of standards, schemas and usage policies</...
