Metrics and Observability Hub

Construction of the central events and metrics layer responsible for collecting, standardizing and distributing operational information from the entire Ótima ecosystem. This application acts as the observability hub, integrating with any other product on the platform and enabling real-time reporting, dashboards and analysis.

Scope of Delivery

- Unified event collection

• Ingestion of standardized events sent by any application in the ecosystem

• Support for multiple types of events: messaging, AI, billing, customer service, flows, use of APIs, etc.

- Processing pipeline

• Data normalization

• Metadata enrichment

• Optimized persistence for high-volume queries

- Unified metrics model

• Single structure for storing operational and historical metrics

• Defined standards for naming, versioning and event schema

- APIs for accessing metrics

• Endpoints for consulting reports, dashboards and analysis

• Possibility of consumption by internal products and external tools

- Reports and dashboards

• Operational reports on usage, performance and volume

• Support for internal dashboards for real-time monitoring

- Alerts and monitoring

• Rules based on thresholds (e.g. failures, abnormal volumes, latency)

• Notifications to responsible areas

- Data governance

• Control over who sends and who consumes events

• Documentation of standards, schemas and usage policies</...